Return & Refund Policy
Thank you for shopping at YMobile!
We offer replacement within the first 3 days of your purchase, if 3 days have passed since your purchase, you will not be offered any replacement.
THE CUSTOMER RECEIVED A WRONG PRODUCT:
- If a wrong product is delivered to the customer, YMobile will arrange free pickup and shipping from customer.
- Once the wrong product is received by us, we will dispatch the right product or refund the amount within 3 working days as per customer’s request.
- The product should be unused and the packaging should not be damaged.
- The product should be sealed in its original product packaging.
- All supporting documentation such as invoice of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product which were included at the time of delivery.
THE CUSTOMER RECEIVED DAMAGED PRODUCT:
- Customers may claim replacement if they receive damaged goods however they must provide video proof of this.
- Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
- In case of high-end products: Product Performance related issues, refund, replacement, and repair services will be decided and given by our Aftersales department.
- If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.
- Refund / Return / Replacement of product purchased from YMobile be only catered by ymobile.pk team, not at any other authorized store.
We only replace items if they are defective or damaged on arrival (Unboxing video is required necessary) Send us an email at [email protected]